Shipping
We offer free shipping on all orders over $99 CAD within Canada and the USA. For orders under $99 CAD, shipping is calculated at checkout based on your location and order details. Candles are fragile and heavy, so we take extra care with packaging to ensure they arrive safely. During warmer months, we may include ice packs at no extra cost to prevent melting.
Please note: Remote or extended areas in Canada may incur additional fees or longer delivery times. Weβll notify you in advance if this applies. For U.S. orders, please avoid using PO Boxes as UPS does not deliver to them, which can delay your order by 2+ weeks. If your package is lost in transit or returned to us due to an incorrect address, the customer is responsible for paying the cost to re-ship it. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total.
Orders placed through third-party retailers are not eligible for returns, exchanges, or refunds through our site.
Estimated Delivery Times
Canada: Local deliveries typically arrive in 1β3 business days, within the province and nationally in 2β5 business days.
USA: Standard shipping usually takes 2β7 business days.
Delivery times may vary depending on location, weather, holidays, or seasonal volume. Rural areas may take longer.
Order Processing
Orders are typically processed within 2 business days. During peak seasons (October to December), processing may take up to 3β7 business days. Once your order ships, youβll receive a confirmation email with tracking details. Estimated delivery times are also shown at checkout and in your confirmation email.
Returns & Exchanges
We want you to love your order. If something isnβt right, weβre here to help. Email us at hello@wickofhope.com within 30 days of delivery with your order number, a description of the issue, and photos if applicable.
Accepted: Full refunds for unused, unopened items in original condition, store credit or exchanges for unopened items in original condition, and replacements for defective, damaged, or incorrect items.
Not accepted: Used candles, opened oils or soaps, partially used wax melts, sale items, gift cards, limited edition or collaboration items, products older than 30 days from purchase, or anything not purchased directly from www.wickofhope.com.
First-Time Purchase Guarantee
If you're not completely satisfied with your first purchase, weβll send a replacement product of your choice at no extra cost. This applies to first-time customers only.
One-Year Candle Burn Guarantee
All our candles are backed by a One-Year Burn Guarantee covering sinkholes, excessive tunneling, or wicks that wonβt stay lit. To file a claim, email hello@wickofhope.com with your order number, the batch code (found on the warning label under the candle), and a photo or video of the issue.
Refunds
Refunds are available for eligible items returned within 30 days of delivery. Items must be unused and in original packaging. Return shipping is the customerβs responsibility and will be deducted from your refund. Once we receive and inspect your return, your refund will be processed within 3β5 business days. Please allow up to 10 additional business days for your bank or credit provider to complete the refund.
Damaged, Lost or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@wickofhope.com with your order number and clear photos of the product and packaging. If your package is marked as delivered but hasnβt arrived, please wait 3 business daysβit may still be in transit or left at a nearby location. If it still hasnβt shown up, reach out and weβll do our best to help.
Order Cancellations
If you need to cancel an order, email us as soon as possible. If your order has already shipped, weβre unable to cancel or refund it.
