We’re Here to Help

Our customer care team responds to all inquiries Monday through Friday, 9 AM – 5 PM EST.

Contact Us


Fastest help for order issues, use the portal:

Return & Exchange Portal

"All returns, replacements, and damage claims must be submitted through the portal.”

Waiting for your candles? You can track your order anytime here:

Track My Order

Tracking usually updates within 24–72 hours after processing.

✉️ Other Questions (Not Order Issues)

general: hello@wickofhope.com
PR/collabs: media@wickofhope.com
wholesale: sales@wickofhope.com

📞 Want to talk to someone? Our team is available Mon–Fri, 9 AM – 5 PM EST.

Customer Service call us at: 226-271-6595

Stockist or B2B inquiries only: 905-338-7724

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Our Location


Wick of Hope
26 - 70 Pacific Court
London, Ontario, N5V 3R5
Canada

Visit our candle studio showroom to shop Wick of Hope in person.

We carry our full collection (subject to availability) and a limited selection of discounted seconds with minor imperfections.

Prefer delivery or pickup? Shop online anytime.

Hours of Operation

Monday–Friday: 10:00 AM – 8:00 PM
Saturday: Closed
Sunday: 12:00 PM – 7:00 PM

Closed on Statutory Holidays

We would love to hear from you.

We strive to respond to all emails within 24–48 hours. For shipping inquiries, please use our Track Your Order page. All returns, replacements, and damage claims must be submitted through the Returns & Claims Portal. Your satisfaction means the world to us, and we look forward to assisting you!

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