We’re Here to Help

Have a question or need help with an order? Email us at hello@wickofhope.com or use the contact form below for the fastest support. For quick answers, please visit our FAQ page. Social media DMs aren’t monitored for customer service.

Contact Us At

Email is the fastest way to reach us.

Waiting for your candles? You can track your order anytime here:
Track My Order

For exchanges, returns, or order claims, please use our
Returns & Claims Portal

Tracking usually updates within 24–48 hours after shipping.

general: hello@wickofhope.com
PR/Collabs: media@wickofhope.com
wholesale: sales@wickofhope.com

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Our Location

Wick of Hope
26 - 70 Pacific Court
London, Ontario, N5V 3R5
Canada

We do not offer our full collection for in-person shopping.

All regular purchases must be made online.

Our warehouse offers seconds with minor imperfections for in-person purchase at a discounted rate, (scents subject to availability)

Our full collection will be available for in-person purchase in a dedicated showroom, coming in 2026.

In-Person Purchase Hours (Seconds Only)

Monday–Friday: 10:00 AM – 8:00 PM
Saturday: Closed
Sunday: 12:00 PM – 7:00 PM

Christmas Eve 24th 10am-2pm
Christmas 25th Closed
Boxing Day 26th Closed
New Years 1st Closed

We would love to hear from you.

We strive to respond to all emails within 24–48 hours. For shipping inquiries, please use our Track Your Order page. For returns, exchanges, or product claims, please submit your request through our Returns & Claims Portal. Your satisfaction means the world to us, and we look forward to assisting you!

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