At Wick of Hope, we understand the importance of privacy and are committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our store. By using our website and providing us with your personal information, you consent to the terms of this Privacy Policy.
Collection of Personal Information:
When you visit our website, we may collect certain information about you, such as your name, email address, shipping address, and payment details. We collect this information in order to process your orders, provide customer support, and improve our services.
Use of Personal Information:
We may use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders and provide customer support
- Send you promotional offers and updates about our products and services (only if you have opted-in to receive such communications)
- Improve our website and services
- Prevent fraudulent activity and ensure the security of our website
Sharing of Personal Information:
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These service providers are obligated to keep your information confidential and are only permitted to use it for the purposes specified by us.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Security of Personal Information:
We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
Abandoned Cart Disclosure:
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Contact Us:
If you have any questions or concerns about our Privacy Policy, please contact us at privacy@wickofhope.com.
