If your candle is having trouble burning evenly or if the wick won't stay lit, try one of these methods:
If these methods don’t work, please contact us. We want you to enjoy the candle you purchased, and we will look into replacing it under our guarantee.
Never leave a burning candle unattended. Always burn candles on a heat-resistant surface and keep them out of reach of children and pets.
Position your candle away from flammable objects, drafts, and vents to avoid uneven burning or accidents. Ensure it’s placed on a stable, heat-safe surface.
For safety, do not burn the candle longer than 2-4 hours to prevent overheating. Discontinue use when only 1/2 inch of wax remains to avoid potential hazards.
Storage Tips
Always store your candle in a cool, dry place at room temperature. Keep it away from direct sunlight and high humidity. Be sure to store your candle with the lid on to protect it from dust.
Wick Maintenance
Keep your wick trimmed to about 1/4" to 1/2" before each burn. This helps avoid excessive flickering and soot. If your flame grows larger than 1 ½ inches, extinguish the candle, let it cool, and trim the wick again.