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Love your first candle - or we'll replace it free within 30 days. Even if you've already burned it. No hassle, no fine print.
FIND YOUR FIRST SCENTThree easy steps to make sure you're completely happy with your first order.
Try it in your own space. Let the wooden wick crackle and the scent fill the room - the way it's meant to be experienced.
Reach out within 30 days if the scent, throw, or anything at all isn't what you hoped for. No judgment - scent is personal.
Choose a free replacement candle or store credit. We'll even help scent-match your next pick so it's perfect for you.
We get it - choosing a fragrance through a screen is a leap of faith. You can't hold it, smell it, or test it before it arrives at your door. That's exactly why we created the Hope Promise.
We believe so deeply in the quality of what we pour - the non-toxic coconut soy wax, the FSC-certified wooden wicks, the carefully crafted fragrances - that we want you to experience it without any risk at all.
This isn't just a return policy. It's our way of saying: your comfort and joy matter more to us than a single sale.
The Hope Promise covers your very first purchase - here's what that means.
From the day your order arrives, you have a full 30 days to try your candle at home and decide if it's the one.
Yes, really. Light it, burn it, live with it. If the scent, throw, or experience doesn't meet your expectations - you're still covered.
No returns to ship back, no complicated forms. Just visit our return portal and we'll take care of everything.
Not sure what to try next? Our team will help you pick a replacement scent that's a better match for your preferences.
Your choice - a brand new candle shipped to you, or store credit to use whenever you're ready for your next pick.
Ordered a bundle as your first purchase? The Hope Promise applies to one candle from the bundle - so you can still try risk-free.
Curious about the details? We've got answers.
The Hope Promise is designed for first-time customers to try Wick of Hope risk-free. It applies to your very first order. Once you've found your favorites, we think you'll be back - and our regular return policy has you covered from there.
Nope! We don't ask you to ship anything back. Just head to our return portal within 30 days of receiving your order and let us know what didn't work for you.
That's completely valid - scent is deeply personal. If the fragrance isn't for you, we'll help scent-match a replacement based on what you do enjoy. Think of us as your personal candle concierge.
Yes! If a bundle was your first purchase, the Hope Promise covers one candle from that bundle. If you're unhappy with a specific scent, we'll replace that one or issue credit for it.
Once you've reached out, we typically process replacements within 1-2 business days. Your new candle ships with standard delivery, so you'll have it within the usual timeframe.
Damaged orders are handled separately from the Hope Promise - but we absolutely take care of them. Submit a claim through our return portal with a photo and we'll send a replacement right away, no questions asked.
Please see our Terms for full details on the Hope Promise.
